VeVaio Privacy Policy

VeVaio respects your privacy and aims to offer you a pleasant and secure customer experience.

With this privacy notice, we wish to make it clear to you what types of data we collect when you use our products and services, and how we use this data. We will also provide you with additional and detailed information on how your personal information is handled, as well as your rights in relation to this information.

When we use the title VeVaio, we are referring to the VeVaio Connect LTD Company and its subsidiaries. Therefore, when you use VeVaio’s services or products, your information may also be used by one or more of VeVaio’s subsidiaries and business partners.

Subject Index:

  1. About the Company and its services
  2. The nature of the service we provide
  3. The types of information we collect
  4. The ways in which we collect information
  5. The ways in which we store information
  6. The period of time during which we collect and save information
  7. Permissions regarding viewing and accessing the collected information
  8. Sale of collected information
  9. The rights of Users of the Company’s services
  10. Saving information anonymously without identifying data
  11. Maintaining the privacy of children under the age of 13
  12. Use of cookie files – Cookies
  13. Use of AI capabilities regarding information about you
  14. What happens during cancellation and termination of the agreement with the Company

1. About the Company and its services 

VeVaio Connect provides a service of managing and sharing data between interested parties, in accordance with the prior, individual agreement of all parties concerned, both on the part of the owner of the data and on the part of the party that has received authorization from the owner of the data to view and monitor the above data in order to provide solutions with the assistance of an advanced system that enables smart data collection regarding various medical data as well as other indicators of patients / trainees / clients in full synchronization with relevant bodies that use this information in order to help such monitored individuals to achieve their various goals such as: Weight loss, health monitoring, pregnancy monitoring, disease treatment and more.

VeVaio’s innovative developments allow providers from the fields of health, fitness and wellness, including hospitals, clinics, gyms and even private nursing caregivers track their patients in the best and most accurate manner, through an advanced dashboard that can display the User’s data, whether by using a monitoring watch or by using other technological means.

When using our services, we may collect your personal data in order to make it accessible to third parties of your choice, including the professionals and/or consultants whom you choose and who you’ve approved in accordance with this choice. The type of data stated above, in accordance with your choice and which has been approved by you for sharing with any third party and/or professional, will be available to said parties so that they may offer you the best possible services. This data will likewise be secured and stored so that you maintain Companylete privacy and security when using our services.

VeVaio does not disclose, provide or sell your data to anyone other than those parties you have specified on your profile settings page, unless the Company is required to do so in accordance with any mandatory provision of law.

Some of the data may be used in research and development in order to improve our services and performance, but for such purposes the information used is wiped of all identifying characteristics, as much as is possible.

2. The nature of the service we provide

VeVaio’s service is designed to expand the possibilities regarding the use of data that is collected by the various smart items and equipment (including wearables) that Users wear or operate, such as heart rate monitoring, calorie burning and step monitoring by smart watches. The Company, subject to the User’s prior consent, aggregates the information that is collected from wearables or other equipment, after the User permits the Company to collect and share this information on the registration page and/or in the User’s profile, where authorizations can be changed or edited continuously and permanently. After that, the Company saves this information in data warehouses stored in the most advanced and secure cloud services available on the market, provided by third parties who are experts in data storage and security.

After granting the various authorizations to the various professionals with whom the User decides to share information in order to continuously monitor his or her condition, the User may choose additional parties with whom they wish to share the information, and the User may also choose the types of information they permit to be shared. The User has the option to manage, edit, remove, or add to the list of recipients of the information according to his or her choice and desire, as well as the characteristics and types of information he or she wishes to share with each of the above-mentioned recipients, at any given moment, by accessing the profile and personal settings screen.

As a general rule, the User may limit the collection of data by the Company, to items that are specifically permitted for use by him or her alone.

In addition, the User may choose what type of information he or she wishes to share with third parties approved by him or her, including certain parts of the information or all of the information, at his or her sole discretion, so that only the professional parties who have received permission from the User in advance to view the information, can view the information which they were approved to access.

VeVaio provides a uniform platform for viewing data, regardless of the type of device, brand or operating system of any device and/or mobile phone through the use of a technological process that connects between all types of Companies, brands and relevant businesses with which the Company is engaged (Cross Brands).

Also, the Company bridges between different operating systems (Android / IOS ), technological platforms, programming languages and different technological interfaces, between mobile, desktop and web interfaces, and makes the relevant types of information accessible to every type of User, whether private or professional or institutional, in a friendly and uniform manner in order to extract and maximize the insights from the collection of data and other various indices in order to optimize various training/nutrition programs, medical follow-ups, etc. in order to assist professionals in improving the quality of life and maintaining a healthy lifestyle as much as possible (Cross Platforms)

3. The types of information we collect

We collect data that is generated by wearable and non-wearable devices, such as smart watches, fitness bracelets, etc., or other smart devices (such as smart scales, digital blood pressure monitors, etc.), which measure and record various medical parameters, and fitness and nutrition data, etc. B, such as step count, calorie burn rate, etc. The aforementioned information includes, among other things, in most devices on the market (but is not limited to only this) additional medical indicators such as: blood pressure, pulse, body temperature, blood oxygen level (saturation), EKG, monitoring and documentation of physical activity and sleep, etc. Most of VeVaio’s services are based on data collected on a variety of smart products. With regard to some of the data collected (such as blood pressure data), we must receive your permission to collect or process it. This permission is requested separately for each service that processes data that requires specific permission and only after we receive your approval will we begin providing this service.

4. The ways in which we collect information

When you create a user account for the use of our services, we request personal information (for example, your name, email address, gender and age). The above information is used to improve the services provided to you by us and by third parties that you have selected and approved as noted above.

When you use our services, we collect and store information about you and may share or provide access to this information to third parties, subject to your approval. This information may be collected directly from the device or indirectly by the information management system of the device or the platform you use, and to which you have consented that the Company use for the purpose of collecting data.

 

The User may limit the scope and type of information collected by the Company, in accordance with the settings of the platform or device from which the information is collected, if any. In order to collect the information, the User must register and sign up to the Company’s service, either by downloading the mobile application, or by registering through the Company’s website, and following the registration process in which the User will be requested to provide his or her email address, as well as other personal details such as age and gender. The Company will request the User’s permission to access information collected about him or her through devices or platforms from which the User wishes to receive and collect information by the Company.

With the User’s approval for the collection and storage of such information, the Company will begin to collect and store the aforementioned information. In some cases, the Company may direct the User to third-party platforms, from which the User wishes that information be provided to the Company, in order to grant permission to the Company for data collection on those platforms.

 

If you use one of our fee-based services, the system may save your payment method details, with your permission, in order to facilitate future payments. This information is stored in an encrypted format on a third party system. We select our service providers with maximum care and professionalism and ensure that they meet the strictest requirements and highest standards for safe and reliable handling of information set for that sector. When processing payment details, we Company with the relevant legislation and the terms and conditions established and monitored by payment service providers in each and every country in which we operate, as required by local laws.

5. The ways in which we store the information

The Company uses third parties that provide data warehouse management services in cloud settings, in a secure manner, in order to store the personal data collected about you. All the information that is collected is stored in these systems and protected under access privileges and secure passwords by third-party Companies specializing in information security.

In the context of information security, there may be risks involved in the delivery of personal data, whether in person, over the phone or via the internet or other technologies, and no system or technology is completely safe or immune to “sabotage”/”hackers”. VeVaio uses third parties with technical and organized security means (such as encryption means), as well as additional precautions to collect and process data, and in order to prevent unauthorized access to your personal data.

VeVaio websites that support online transactions use industry-standard security measures to protect the confidentiality and security of these transactions (such as SSL authentication) in order to ensure that your credit card details, as well as other personal data submitted as part of the transaction process, are properly secure and protected from third-party interception.

When you sign up for a service that may require information to be transferred to another country for processing, we request your permission for such a transfer. In general, when transferring your personal data outside the region where you receive the service, we apply the terms of the relevant agreements based on the standard regulatory clauses of the country of origin.

When the data is transferred as mentioned above, the transfer is made only for the purpose of providing the specific service required. Your data will not be disclosed or given to any third parties, and will still remain under your ownership. For more information about data transfer and related security measures

6. The period of time during which we collect and save information

We wish to keep our database up to date, so we regularly delete out-of-date and unnecessary personal information. We only update the information as long as it is necessary to fulfill the purpose for which it was collected or as required by law.

As a general rule regarding most of VeVaio’s services, the User can manage his or her personal information by himself or herself. We recommend that you check the accuracy of your information from time to time and correct it when necessary. The User himself or herself is responsible for the accuracy of the information he or she provides.

The Company collects the information for the duration of the period approved by the User. At the same time, the Company reserves the right not to store collected information for a period longer than 3 years. Historical records that were collected by the Company during the initial registration process or afterwards are also kept for the aforementioned period of time, and regarding these records, the Company reserves the right not to keep information for a period of more than 3 years from first receiving said information. If the User decides to cancel his or her subscription to the Company’s service, then by default the information will be deleted automatically within 30 days of the termination of the contract between the parties, unless otherwise required by law. For more details, see also below “What happens when the contract is terminated”

7. Permissions regarding viewing and accessing the collected information

The list of parties who are allowed to view the information collected about you is limited and narrowed down to parties who have been exclusively approved by you, and who have agreed to receive the permission to view said information as previously mentioned. In general, the Company operates a double approval system, in which both you and the party which you have requested to approve for viewing the information, must affirm their permission to view the information and approve the types of information relevant for viewing regarding that expert / therapist. If the third party that you requested be allowed to view the data did not agree to receive permission for such viewing, the party will not be entitled to view any information about you. When requesting the approval to give permission to a third party to access that information about you, you will be asked to select the area of information that you are authorizing for viewing by that specific third party.

 

The Company, through its technological system, makes the relevant information accessible for viewing to the relevant parties according to the permissions as mentioned above through technological means including websites and web applications and mobile applications for the purpose of viewing and monitoring the information.

In general, the Company’s default position is not to provide or make available to third parties any access (including API) to download your information. Any downloading of information to third party computers in accordance with the permissions approved by you for professional needs, is done at the party’s own discretion.

 

The various sectors for which the service is mainly (but not only) intended are: Doctors and specialists, medical centers, geriatric centers, emergency medical centers, pharmaceutical companies, equipment manufacturers, nutritionists, fitness trainers, etc. The above does not exclude your right to share information with other parties, provided that they are also registered for the Company’s service.

Also, the Company may share information with more than one party, and this by virtue of your express request.

Any third party that is allowed to view information about you must be a registered User of the Company in accordance with the regulations and privacy policy below

8. Sale of collected information

VeVaio does not sell the information collected about you to any external party.

The business model by which the Company operates is the sale of monthly subscriptions or another payment format that includes payment for the Company’s services and products that include the ability to share, access, and view the relevant information as stated above, by third parties approved by you. Said payment can be collected from you or from third parties who have been approved by you, in accordance with the Company’s discretion and the various subscription plans.

A third party who has not been approved by you, will not receive access to view information about you, and the Company will not grant approval or such access to an unapproved party, neither for free nor for a fee.

At any time, the information about you remains your property, and you may order the Company to stop sharing it, cancel all or part of the permissions to third parties, as well as cancel your subscription to the Company’s services. The Company will not store the information if you cancel the subscription, and it does not claim ownership of the information, in whole or in part.

For more details, please carefully read the section dealing with “Storing anonymous information without identifying information.”

As a general rule, you always have the right to access your personal information and you own it. Regarding most of the services that the Company offers, there is a possibility of direct access to the personal information that has been collected.

9. The rights of Users of the Company's services

You have the right to know what information is collected about you, what that information is used for, and the parties, if any, to whom said information is disclosed. We may need to request additional information to verify your identity and to fulfill your request and/or change your authorizations and/or personal settings as you choose.

VeVaio may process your personal information when the processing is based on a legitimate interest. We use this legal basis in some cases for our research and development activities, as we constantly strive to develop and improve the various services offered to our Users. At any time, you have the right to object to the processing of your personal information for these purposes. You can withdraw your consent to the handling of your data for research and development purposes in your account settings on the personal profile page, or by contacting / sending a request to our customer service representatives .

You have the right to correct, edit or delete any of your information by doing so directly on one of the platforms where VeVaio’s services are offered (or by accessing account.VeVaio.com), if you want to delete your information, you can do so in your personal profile section on the mobile or web application. We will then delete your User credentials and all the information and data concerning you, including your data from all the services you used. The deleted data cannot be recovered. After we have deleted your information, you will only be able to use the service by creating a new User account. It is possible that some of your data, such as the registration and purchase data, will be kept for a certain period according to the requirements and provisions of the law.

You have the right to receive your information from VeVaio’s systems in a readable format when the processing of your information is based on your consent or the execution of the agreement. The aforementioned right to view data only applies to the data provided by you, and not to the derived data that has been manipulated with VeVaio’s algorithms and used in our service

10. Saving information anonymously without identifying data

The Company reserves the right to collect and store information about the Users of its services, anonymously, without personal identification information (name, address, identification number, email address and password, etc.).

The Company may use such information to improve the service it provides, for marketing purposes, for research and development purposes and for other needs. In order to offer our customers, the latest knowledge in the form of the latest devices and services, we may need data from our customers. The customer data used for research and development purposes are de-identified to the maximum extent possible.

Researching and making sports, health and health science metrics accessible is at the core of everything we do at VeVaio. In order to improve the Company’s capabilities and services, we may use an internal or external research center which includes experts from various fields, including biology, physiology, fitness and sports trainers, various experts in the fields of health, data science, etc. Therefore, for development purposes, internal research may be done by VeVaio to develop new technologies, products and services and to improve existing ones, including new algorithms that are being developed and tested. In this manner, customer data without identifying information may be used, for example, in order to detect anomalies in software, and/or to find and locate devices that may not be working properly. These results are not shared outside the Company or published in any place and are used only to support internal research and development work.

In addition, there may be marketing studies designed to better understand the User groups and characteristics of various devices and services, how these devices are used, and what additional and new data they may want. Marketing research is carried out by using the data of the Users who have given their consent to such use of information. The results of marketing research (such as trends in customer behavior, favorite sports and activities, etc.) may also be used when creating content for social media, blog posts, etc.

 

As a general rule, after the information has been cleaned of any exclusive personal identification characteristic, the Company may use the information collected to produce statistics, insights, conclusions, etc. The Company may also share these statistics with business partners from time to time, either for free or for a fee.

11. Maintaining the privacy of children under the age of 13

Our Company’s policy is to maintain User privacy and demonstrate responsibility as much as possible, therefore we do not authorize the use of, nor connection to, the Company’s services by minors under the age of 13. In all Company terms and conditions, we ask customers under the age of 13 not to make purchases and/or engage in other activities on the Company’s websites and/or apps. The Company does not collect information about children under the age of 13, and if it becomes clear that any User is under the age of 13, the Company will act to cancel the subscription and delete all information about the aforementioned User immediately.

12. Use of cookie files - Cookies

One of the most important web technologies designed to provide a more focused and personal User experience is called cookies. A cookie is basically a type of data from a website that is saved in the browser that was used while surfing the internet, so that the same website can access and use the same information saved in the cookie again at a later stage, so that when the User returns to the same website the next time, the same cookie automatically provides the same saved information in the browser and allows the site to display certain settings or content targeted specifically to that User. Cookies, for example, save data such as items in a shopping cart, Usernames and passwords for various forms and websites, which save the User from having to re-register for his or her account and enable direct access to the personal account, thus improving the User experience

 

As mentioned, cookies are very common on modern websites, and their purpose is to improve the User experience by collecting data regarding the website’s performance. VeVaio uses cookies and internet, mobile and targeted advertising techniques. When you enter the Company’s websites, including the VeVaio.com website, you will be asked to agree to the use of cookies. After we receive your approval, these methods will be used, among other things, to collect information about devices, applications and networks used by the Company, and can include, among other things, tracking your use of our services and products, and possibly also provide you with targeted advertising on our other sites or through our advertising partners. The analysis data will also be used to improve our services and future development and research to add additional services and products.

 

Some web browsers include a “do not track” feature. When used, this feature sends a signal to the online service that the User does not wish to be tracked. VeVaio services do not respond to “do not track” signals, but visitors to our site always have the choice to manually choose not to have cookies tracked during their visit.

13. AI capabilities regarding information about you

The Company uses artificial intelligence (AI) systems, and machine learning systems to analyze and process information received about the Users, and makes it optimally accessible to the relevant professionals and experts, in order to provide the services offered to you in the best possible manner.

With the help of artificial intelligence tools and other technological tools, deeper insights are obtained for the Users from the collected and processed information, including the ability to compare medical conditions against the desired margin for a particular age group/gender (benchmarks) and the like.

 

In general, the Company provides all of its business and private Users full access to the aforementioned insights in order to improve the service and the User experience of the Company’s services and products, and for the sake of maximum optimization of the decision-making system and the recommendations of the relevant professionals and experts, based on the information collected and processed with the aforementioned technological tools.

14. What happens during cancellation and termination of the agreement with the Company

Your right as a subscriber to the Company’s services is to terminate and cancel your monthly subscription to the services offered at any time of your choice.

As a general rule, for most of the Company’s products and services, the subscription is automatically renewed at the end of the contract period according to the terms of use, unless otherwise specified in the framework of a marketing campaign, granting of any benefits, etc.

In a case of cancellation of the monthly subscription by the User as mentioned above, all access privileges to the personal information granted to third parties and approved by the User will be canceled immediately and automatically upon termination of the contract with the Company.

The right to access information about you will be revoked for all permission holders, and will no longer exist, and by default, the information collected about you will be permanently deleted within 30 days from the time of canceling the aforementioned monthly subscription.

You have the right to choose that the personal information about you will be immediately deleted from the system permanently at the time of termination of the contract with the Company.

Information that is permanently deleted will not be recoverable if a User chooses to renew his or her subscription, the User will have to open a new account in the system that will start collecting the information from that point in time, without the ability to access the User’s data from the past and from previous accounts.

 

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